Returns & Exchanges
We offer a 30-day return policy for all items purchased directly from our website, provided they are in their original condition and packaging. Please note that personalized items and final sale products are not eligible for return or exchange.
Initiate Your Return
Visit our online return portal and enter your order number and email address to select the items you wish to return.
Prepare the Package
Carefully pack your items in the original Daniel Wellington box and include all protective films, tags, and documentation.
Ship the Item
Affix the pre-paid shipping label provided in the portal to your package and drop it off at the nearest authorized courier location.
Receive Your Refund
Once our warehouse inspects and approves your return, your refund will be processed to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing